Returns
How do I return an item?
You ordered the wrong item – As long as it is unopened, you can send it back to us in the original box at your expense, and we will refund the product amount once received.
You received the wrong item – We’re sorry for our mistake. Contact us and we will make arrangements to get the incorrect item returned to us while making sure that the correct item ships out to you.
You want to exchange for a different item – Please contact us for exchange.
If you want to return an item for any reason other than above, please contact us for return.
Accessibility
Decision Games is committed to promoting accessibility. We believe all our customers should be able to easily shop online. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Compliance with Standards
Our website complies with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards, as recommended by the World Wide Web Consortium (W3C). We continuously monitor our website to ensure ongoing compliance with these standards. We conduct regular accessibility audits of our website to identify and address any accessibility barriers.
Accessible Design
We designed our website with accessibility in mind and continue to review accessibility as we update and expand it. This includes clear and consistent navigation, providing alternative text for images, appropriate color and contrast, and ensuring compatibility with screen readers and other assistive technology.
Disclaimer and Third-Party Applications
It is important to note that some areas of our website utilize third party platforms. When we learn that an area may not be usable by everyone equally, we will work with those vendors to make appropriate updates in a timely manner.
Feedback and Support
We are dedicated to meeting all your accessibility needs as it pertains to our site. We welcome feedback from you regarding your experiences with our site and will strive to make continuous improvements. Should you have specific questions or concerns about the accessibility of this site, please use the following email: service@decisiongames.com. Your feedback helps us enhance the accessibility of our site.
Privacy
Your security and privacy are of utmost importance to us. When you place an online order, our secure server software encrypts the information you submit, ensuring that your transaction is private and protected. Your personal information cannot be read as it travels to our ordering system. If you still do not wish to submit your credit card information online, you may call us and one of our sales representatives will be glad to assist you.
We collect only the necessary information to process your order including your name, contact or shipping information, and your payment information. Your credit card information is encrypted and not fully stored in our back-end system.
If you need to correct any information on your account, you may do so by logging into your account or by contacting us. Any privacy policy updates will be posted and kept up to date on this webpage.
We keep your personal information private and secure. We use this information to process your order and to keep you updated on your order. We will never sell, trade, or give away your personal information. Everything you submit remains private and confidential. If you have any concerns about our privacy policy, please contact us.
Decision Games
661-587-9633 (9am to 4pm, Pacific Time, Monday to Friday)