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For Customer Support, please e-mail Customer Support directly at sales@decisiongames.com, or call us at 661-587-9633 (1000-1600 Monday-Friday). One of our staff will provide personal attention to any questions you may have. If you have tried both of these methods and don’t have a response within two business days, we’re clearly experiencing a surge (which usually happens once a month as subscription copies arrive in mail boxes, and whenever we are processing orders for new release shipping), email calliecummins@decisiongames.com.